Terms and conditions

By accessing the Brand Success website and by purchasing any of our products, all customers agree to the below Sales Terms and Conditions.

Disclaimer

Trademarks and logos in this catalogue are for demonstration purposes only with no real or implied endorsement of the products suggested. There is no intention to suggest those products with trademarks or logos are for sale to anyone but parties expressly authorised by the owner of that trademark/logo to purchase or distribute them.

Personal Information

The personal information you provide to Brand Success will be used to process your order. Relevant information may be disclosed to third party service providers (eg courier companies) for the provision of their service.

Artwork/Logo

Brand Success accept artwork/logos from customers under the understanding that the customer has sought permission from the owner of the artwork/logo for reproduction. Brand Success will not be held responsible if a customer solicits reproduction without this permission. The responsibility is with the customer for any copyright infringements for logo use.

Artwork Fees

Artwork Fees are included in the cost of all Promotional Items - there is no additional charge to set up your artwork. Artwork Fees for the Set Up with Embroidery and Screen Printing are advised of under our Uniforms section.

Sample Policy

  • Samples may be purchased only.
  • Credits for samples, less delivery will be given at the discretion of Brand Success on future orders totaling over $200.
  • A minimum  $10 restocking fee will apply.
  • Samples must be approved prior to ordering, and must be returned in their original sale condition, with tags attached in original packaging and in an unworn condition.
  • Approved return samples must be returned within 7 days and in the condition they were provided in.
  • Samples will not be refunded.

Payment Terms

  • All transactions are processed in $AUD.
  • All prices quoted are excluding GST
  • Customers will be required to pay for their order at the end of the check out order process online.
  • Orders not paid for will not be processed or dispatched.
  • Payment terms of 21 days from date of invoice may be given for approved trading accounts for established commercial customers. If you wish to obtain an account please contact us for more information.
  • Payment can be made by Direct Debit, PayPal or via Credit Card.

Credit Card Processing

Payment can be made securely online or via telephone by credit card. We accept Master Card or Visa Card. Credit Cards can also be accepted by using PayPal as your check out option when ordering online, or via our 2Checkout Secure Payment module at Check Out.

Ownership

Ownership title of goods remains with Brand Success until payment has been made in full.

Return of Goods

  • Brand Success will replace or refund any goods that arrive faulty or damaged. Faulty goods must be returned within 7 days of receipt/fault notification for inspection before a refund or replacement of stock will be issued.
  • Brand Success will replace or refund any goods that arrive significantly different from the product description or images provided, or if the product is not doing what it is supposed to do, or if required by law. The goods must be returned within 7 days of receipt/notification for inspection before a refund or replacement of stock will be issued.
  • Decorated goods (items that have been embroidered or printed on with your logo or artwork) cannot be returned or refunded unless the product is faulty, is significantly different from the product description or images provided or is required by law.
  • Exchanges must be made for incorrect sizing within 7 days of receipt of stock, however as size guides are provided, the cost of return and re-shipment will be at the customers expense.
  • All exchanges (other than required by law) must be in their original packaging and unworn condition, with tags attached.
  • Any returns or exchanges must be approved by Brand Success.
  • Any returns outside of our Sales Terms and Conditions will be made only at the discretion of Brand Success and a credit to redeem online may be issued, less the cost of shipping.
  • All returns and exchanges must be confirmed purchases from Brand Success.

Colours

  • Colours of goods displayed online & colour charts may differ from screen to screen.
  • Garment colours may differ depending on batch and exposure to natural elements.
  • Brand Success is not responsible for exact colour matching.

Delivery & Shipping Policy

  • Brand Success make all efforts to ship your products to your desired destination within 1 to 4 weeks. Orders that require decoration are a minimum 2 weeks with an estimated delivery time of 4 weeks from order, due to the process of production. Any unforeseen (and unlikely) delays over this period will be advised of.
  • Brand Success cannot be held responsible for delays in providing orders due to suppliers stock availability.
  • Brand Success will endeavour to make every effort to deliver all orders in completion as promptly as possible.
  • If for any reason we are unable to dispatch your order you will be notified within 3 working days.
  • Brand Success cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments, or natural disasters.
  • Once shipped orders will take 2 - 6 working days via road courier as a guide.
  • Brand Success ships nationally across Australia only.

Shipping & Delivery Costs

  • All Promotional Products listed on our website include Delivery. We do not charge you any delivery fees or additional costs.
  • For Uniforms and Clothing, delivery fees are calculated automatically at order Check Out. The minimum delivery charge is $11.00.

Cancelation of Order

  • If you cancel an order once order confirmation has been received then cancelation fees will apply.
  • Minimum Fee is AUD $1 to cover payment processing charges if your order has not commenced production.
  • Cancelation fees vary depending on status of the job, but typically costs involved are artwork fees, set-up costs, and a restocking fee.
  • You will not be responsible for cancelation fees if we cannot fulfill your order.
  • If an order has been processed for decoration and or dispatched, the order is not able to be canceled.

Security Policy

Brand Success endeavours to maintain a secure website utilising technology to assist us with security on our server and technologies. We use High Grade data encryption technology, ESP-256/256 Bit Encryption via SSL (secure sockets layer) through GoDaddy.com. This SSL technology means your information is passed through a secure server at above industry standards. If you have any concerns or questions regarding our Security Policy, please contact us.

Default Accounts

Any company or person/s defaulting on an invoice payment will be followed up. All fees involved in recovering the debt will be billed to that company or individual. Any account over 60 days past due may be given to our debt collectors. A 10% interest charge will be added to the invoice every 60 days from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.

Disclaimer

Trademarks and logos in this catalogue are for demonstration purposes onlywith no real or implied endorsement of the products suggested. There is no intention to suggest those products with trademarks or logos are for sale to anyone but parties expressly authorised by the owner of that trademark/logo to purchase or distribute them.

Product information contained on this Web Site is provided by Brand Success in good faith. The information is believed to be accurate and current at the date the product information was placed on this Web Site.

Brand Success does not warrant that the Web Site or any products or services advertised on the Web Site will be available or will meet a customer's requirements.

Brand Success does not warrant that your access to the network or the information contained in any content will remain error free, or that the network or the server which stores and delivers the website and its contents to you will remain free of viruses or other harmful components. By accessing the website you agree that Brand Success will not be liable as a result of any error, virus or harmful component.

Neither Brand Success nor its employees make any representation or warranty as to the reliability, accuracy or completeness of the information contained on this Web Site, and by accessing this website you agree that neither Brand Success nor any of the employees thereof will be liable for any errors or omissions in the information contained on this Web Site.

Brand Success Web Site is owned and operated in Australia, trading as Brand Success (ABN 74 611 960 589). Brand Success PO Box 3795 Success WA 6964.

By accessing, browsing or using this Web Site, you agree to the terms, conditions and disclaimers herein.

By purchasing an item advertised on this Web Site you agree to be bound by these Terms and Conditions. Brand Success may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this Web Site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Most goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. All prices listed on this website do not include GST. GST is added automatically to your order and calculated at check out.